4.2
We booked Zava Nungwi through booking.com. I loved the place from the first glance and was dreaming about how lovely we spend time in Tanzania. Unfortunately our previously confirmed Qatar flights were cancelled - we got to know about this when we come to the airport of departure - Moscow (we are from Saint-Petersburg) Russia. We got to know about cancellation of flight too late - free cancellation of the hotel had expired already. We had to pay penalty. We wrote to the hotel and described the situation. We are very thankful that the hotel took our situation into account and cancelled our reservation without any penalties. Thank you very much. Hope we will come one day after all these problems with corona finish.