The Mango House, Santa Cruz de Tenerife

- Upon your arrival the host will be waiting for you and will show you the house, give you the keys, explaining all the rules to be followed in the establishment.
- During your stay, only the guests who have initially booked will be allowed in the house. Additional guests are not allowed without requesting permission from the host.
- Guests under 25 years of age are not allowed. They will have to be accompanied or be members of the same family with people of a higher age.
- Pets of any kind and size are not allowed.
- No parties or events that have not been previously agreed with the host are allowed.
- It is not allowed to make commercial reports in the interior and exterior of the house.
- Smoking is not allowed inside the house, around the pool and in the barbecue area. In case of non-compliance a penalty of 150 euros will be applied to cover the costs of additional cleaning.
- The access to the swimming pool is exclusively for people over 12 years old, who are tall enough to stand in the pool. Parents must keep an eye on children under this age at all times to prevent them from hurting themselves or jumping into the pool with the obvious risk involved.
- The pool is heated at all times, please use the cover that is wrapped around the edge of the pool to keep it warm. Upon arrival you will be shown how to use the pool cover.
- Please pick up towels and mats in the pool area every night and store them inside the house.
- Responsibility for damages:

Any damage caused to the property will be the responsibility of the guest, in case of not declaring the damage caused and proving the same, we will proceed to the collection of the Guarantee Deposit agreed in the reservation of the stay.
- At the end of the stay the guests will have to pick up the garbage. There is a bucket for each kind of garbage. They will have to throw the bags in the corresponding container, all located in front of the same entrance of the house. Guests who do not throw their garbage into the garbage cans will be penalized with a penalty of 300 eur.

- Respect for the staff:
Inevitably there will be times of the day when our staff will access the property for cleaning, gardening, swimming pool maintenance, etc. The day of the delivery of keys the schedules and days in which this team will access the property will be communicated ahead of time. Please be respectful and tolerant and refrain from any verbal abuse.
We reserve the right to cancel the reservation.

- Regarding the distribution of the rooms:
According to the number of guests the 7 available rooms will be enabled. Specifically, the 7th room and the corresponding bathroom on the first floor will only be allowed when more than 12 guests are accommodated or upon request.

Specifically, the 7th room and the corresponding bathroom on the first floor will only be allowed when more than 12 guests are accommodated or upon request and paying the difference.

These rules are designed to ensure a comfortable and hassle-free stay. Feel at home in this house and treat it as if it were your home.

**Villa with private heated poolCal que informeu de la vostra hora d’arribada amb antelació. Podeu fer servir l'apartat de Peticions especials en fer la reserva o posar-vos en contacte amb l'allotjament directament mitjançant les dades de contacte que apareixen a la confirmació.
Aquest allotjament no accepta comiats de solters o festes similars.
Cal fer el pagament abans de l'arribada amb transferència bancària. L'allotjament es posarà en contacte amb tu després de fer la reserva i et donarà més informació.
Els menors de 18 anys només poden fer el check-in acompanyats d'un progenitor o tutor legal.
Els clients han de presentar un document d’identitat amb fotografia i una targeta de crèdit durant el registre d’entrada. Les peticions especials són segons disponibilitat i poden comportar suplements.
Gestionat per un particular