Sunwing Bangtao Beach, pláž

Please note that the name of the guest on booking confirmation must be the same name as the credit card holder. Guest must present the same credit card used to guarantee the booking when checking in / making payment at the hotel.

The hotel will collect a new payment if guests did not present their credit card upon check-in.

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Please note that for every 1 paying adult, 1 child below 12 year-old eats for free at Lollo and Bernie Menu.

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Please note that in case of early departure, the hotel reserves the right to charge one night's stay as a penalty fee. This does not apply non-refundable reservations and room rates.

The hotel collects a security deposit, also known as an accommodation deposit or incidental guarantee, to secure any deferred payments. This allows guests to enjoy hotel services and products, such as dining at restaurants, using the mini-bar, or booking services like limo or room service, with payment deferred until check-out. If a guest skips the check-out process without settling their bill, the hotel can use the deposit, with the guest's consent, to cover any outstanding charges. This deposit is primarily for provisional approval. If the security deposit is made via credit card pre-authorization, the hold will be automatically released back to the credit card within 21 days (depending on the issuing bank) if no charges are incurred.

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Sunwing Bangtao Beach , Non Smoking Policy:
It is only allowed to smoke outdoors at special arranged smoking areas, not in any rooms or balconies.
Smoking of Cannabis is prohibited in all areas of the hotel, in all rooms or balconies.
A minimum charge of 2,000 THB will be added to your bill if evidence of smoking in the room is found.

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Pool Maintenance Notice:
We will conduct maintenance on two of our six pools during these dates:
· Family Pool: May 15 – Jun 15, 2025
· Royal Pool: Jun 16 – Jul 15, 2025

Work will occur daily from 9:00 AM – 5:00 PM. The other 4 pools will remain open.

We regret any inconvenience this may cause and are grateful for your understanding. You may contact the hotel for more details.Informujte prosím o svém předpokládaném čase příjezdu předem. Tuto informaci můžete napsat do políčka pro zvláštní požadavky při rezervaci nebo se obraťte přímo na ubytování. Kontaktní údaje jsou uvedeny v potvrzení rezervace.
Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek.