Maple Ash Resort, Vayittiri

2022 - 08

Never visit, insects in food, worst hotel, no proper access road, overpriced.

Pleasant stay is a thing one would atleast expect during a vacation but sadly we dint get to experience that at Maple Ash Resort! After almost an adventurous ride( the way to the resort isn’t smooth at all, very Risky especially during the nights) we reached the hotel tired and looking forward to a hearty meal(dinner) . Inspite of specifying the meal preference during booking we were surprised to spot only two veg items on the buffet- one being a starter and the other being dal rice, as compared to a vast spread of options for the non vegetarians! On bringing it to the notice of their staff we were served with a million apologies and some veg food later! From a menu which had very few options for the vegetarians we ordered soup, masala papad, a starter, a curry, dal, 2 Indian breads and biryani !
We asked for 2 by 4 tomato soup , but were served only 2 by 3 portion of it after a long wait for 45 mins and trust me it wasn’t worth it! It was the sweetest tomato soup I ever had almost tasted like they emptied ketchup bottles in our bowls.
We weren’t even served water which is the basic ask, when asked for we were given 2 glasses among 4 people, and warm water which again wasn’t our preference!
The starter , gobi manchurian was mere pakodas with a weird smell.
Then arrived the food . First rice and much later the curry and Indian bread .
The masala papad that we had ordered came without the masala, the paneer curry had exactly 7 small cubes of paneer and a lotttt of liquid gravy(literal liquid like water) , biryani was the only edible food item.
When asked the server what’s for desert he said icecream. We asked if there are any more options , after which he ghosted us and returned after a while with black forest cake on the buffet table.
We called for the manager and asked for icecream( as he was available around us and the waiter had given the option of ice cream) for which we were told that they ran out of ice cream!
All this while we kept requesting them to call for a higher authority so that we could bring our grievance to their notice . We were just told that the general manager would be available only the next morning!
On insisting a lot we were connected to the MD -Sanuj, who at first was very understanding and polite and promised us a partial refund and regret for the inconvenience. We had requested for a refund for a day so that we could check out and move to another resort but he denied our request and just promised partial refund for the inconvenience caused.
Next morning to our surprise we were told that the refund promised wouldn’t be given as we had written a negative comment on their social media( since when is giving feedback wrong?) this shows their incompetence in Not only providing good service or food but also dealing with feedback!
Also we did spot dead and living flies in their so called freshly cut fruits!
Having read good reviews about the place we were very excited to enjoy our stay there but unfortunately we were left with no choice but give an honest negative review!