Luna Holiday Complex, メーリッハ

Towels are changed every 2 days, while cleaning takes place every 4 days.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorisation by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

Please note that the property can only accommodate dogs with a maximum weight of 20 kg or less. Fees apply on check in and a damage deposit is required.

Please note that a maximum of 1 pet is allowed per apartment.

Please inform the property in advance of your stay if you plan to bring a pet.

Please note that pets are only allowed in Standard Studio and Superior Family apartments, both located in block 2 of our property.

The roof-top pool has an age restriction, following the local health and safety regulations: it is for people 17+.

The guest will be required to provide a valid credit/debit card. A pre-authorisation of a minimum of EUR 50 and up to EUR 100 will be blocked until the guest departs from our property. No cash deposits are accepted.

Minimum pre-authorisation depends on the room type booked.

Upon check-out, we will refund the pre-authorised charge to the guest's card, but it may take longer depending on the guest's bank.

Please note that excavation works at the back of the complex started on October 19th, 2024, by third-party contractors. During this period, guests may experience some noise.

Please note that renovation work of the main lobby will be carried out from November 25th, 2025 to April 15th, 2026 from 08:00 to 18:00 daily.

Please note that small-scale works in a secluded area of our complex will be carried out from November 1st, 2025, to April 15th.チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。
到着予定時刻をに事前に連絡してください。
ヘンパーティーやスタッグパーティー（男性または女性同士の独身最後のパーティー）などは禁止されています。
18歳未満のゲストは、親または正式な保護者の同伴がある場合のみチェックインできます。