Apart-Hotels-Sofia, AHS, 索非亚

We would like to inform all guests that the property:

1. Does not offer any apartments on the ground floor.
2. There are no physical keys. Access to the building and apartment is granted with a personal code or an electronic card. They must not be shared with unregistered guests or strangers on the street for security reasons.
3. Lights in common areas turn on automatically through a motion detection sensor. The property will not provide a person to walk in front of the guests.
4. Leaving any doors open, including the entrance door to the property is strictly forbidden.
5. Jumping out of the windows on the ground floor and leaving them open is strictly forbidden.
6. The use of any cooking appliances, such as own stove or any other appliance that is not provided by the property and is producing heat, is strictly forbidden.
7. The use of candles or anything producing an open fire is strictly forbidden.
8. Leaving the apartment covered in trash or in complete dissaray will result in a fine and additional cleaning fee.

If the guests require special needs that we are not able to accommodate, they are welcomed to cancel their reservation for free on time, according to the cancellation policy. If the guests do not comply with the hotel policy and pose a risk to the safety of the property and other guests, they will be asked to vacate their apartment without a refund and pay a fine of minimum 200 Euro.

This property offers self check-in only.

Lost or Stolen Key-Card: In the event of a lost or stolen key-card, guests should immediately notify the hotel's front desk so that appropriate action can be taken, such as deactivating the lost key-card and issuing a replacement. The guest will be charged 30 Euro for a lost or stolen card.

When booking 2 rooms or more, different policies and additional supplements may apply.

Check-in is after 2:00 P.M. Check out is until 11:00 AM. Early check-in or late check-out will incur an additional charge and is subject to availability.

• Cleaning:
Bed linen and towels are changed once a week, and guests must notify reception at least one day in
advance to arrange a time and date for cleaning. Additional cleaning of the apartment can be booked
at an additional cost, at least one day in advance. Cleaning is strictly between 09:00 and 14:00.
• Trash Disposal and Sanitation: Between cleaning visits, guests are responsible for properly disposing of trash and recyclables to maintain cleanliness and sanitation. Garbage bags and cleaning supplies are provided in the laundry room on each floor. Guests are responsible for cleaning or washing the kitchen utensils and appliances they use. Ironing boards and irons must not be left ON unattended and must be returned to the laundry room after use for other guests to access.

The hotel does not offer any luggage storage.

Visitor Policy
The customer has the right to invite guests to his apartment from 07:00 to 21:00.
If the visitor stays in the apartment after 21:00, the guest must register by presenting a passport or ID card and pay for the stay. The hotel is not responsible for crimes related to unregistered visitors.

Management Rights Policy
It is agreed that the guest will behave in a respectful manner and will not cause inconvenience or disturbance to the hotel. In case of violation of any of the hotel rules, management has the right to require any guest to immediately vacate his room or other parts of the hotel, without notice and without assigning any reason, and the guest is obliged to leave, when requested. In case of default, the Administration has the right to remove the guest's luggage and belongings from the room occupied by him. If the situation escalates and the guest does not follow this policy, the hotel will call the police.该住宿不允许举办男性聚会、女性聚会或类似的聚会。
客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。
请您提前告知您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。
未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。