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8.2 /10

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Lake Kivu Serena Hotel, Gisenyi

★★★★
Booking, accommodations, guest reviews, photo gallery, prices
  • Gisenyi Town, Gisenyi, Rwanda Rwanda - View on map
8.2 /10
Very good
Property type: Hotel
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Quick description

Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar.

Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Some units offer a seating area for relaxation after a hectic day.

Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge.

The shores of Lake Kivu is 100 metres from the hotel, while the Kigali International Airport is 160 km away.

Facilities
We offer airport transfers to make your life easier and save you a lot of time. You will also avoid problems with public transport. Ditch your cumbersome wallet and use the cashless payment option! Thanks to our contactless system, you can now check out instantly. Our rooms in the facility have the added advantage of a hairdryer - perfect for creating catwalk styling. Enjoy your stay with us! Make the most of your time and book your room today.

Nearby hotels and places to stay Fanad Hotel (266 m), Arundinaria guest house (266 m), Maison Blanche (324 m), COLIBRI TAVERNE Gisenyi (747 m), Stipp Hotel Gisenyi (781 m), COLIBRI VILLA City Center (795 m), Kivu Beach Garden (820 m), COLIBRI VILLA 3 ROOMS (838 m), MUHABURA MOUNTAIN LODGE (955 m), Résidence DORVILIER 2. (980 m),

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Important information

Please inform Lake Kivu Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus , additional safety and sanitation measures are in effect at this property.
Due to Coronavirus , this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus , this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

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Room / Apartment types
Standard Double Room Room description
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Room photos Standard Double Room
Standard Double Room - Lake Kivu Serena HotelStandard Double Room - Lake Kivu Serena HotelStandard Double Room - Lake Kivu Serena Hotel
Room Amenities
  • Pants press,
  • Hypoallergenic pillow,
  • Waste receptacles,
  • Heating blankets,
  • Safe deposit box,
  • Ironing facilities,
  • Clothing hanger,
  • Air conditioning,
  • Cleaning products,
  • Iron for clothes,
  • Power converter,
  • Tile or stone flooring,
  • Working desk,
  • Polyester-filled pillow,
  • Timber or parquet flooring,
  • Picturesque view pool,
  • Hypoallergenic,
  • Wardrobe storage,
  • Infinity pool,
  • Plunge pool,
  • Feather pillow,
  • Sitting area,
  • Kid-friendly pool area,
  • Pool towels,
  • Bedside power socket
Bathroom
  • Toothbrush,
  • Conditioner,
  • Attached bathroom,
  • Hairdryer,
  • Free toiletries,
  • Toilet paper,
  • Rainfall showerhead,
  • Bathroom slippers,
  • Shower cap,
  • Shower gel,
  • Bathrobe,
  • Shampoo,
  • Bathroom,
  • Bath or shower
Media & Technology
  • Telephone,
  • TV set,
  • HDTV,
  • Satellite television channels
Food & Drink
  • Coffee machine,
  • Outdoor furniture,
  • Outdoor dining area,
  • Tea and coffee preparation equipment,
  • Wine glasses,
  • Electric kettle,
  • Mini refrigerator,
  • Dining area,
  • Packaged water,
  • Dining table,
  • Wine or champagne,
  • Refrigerator
Services & Extras
  • Executive lounge access,
  • Storage units,
  • Wake up service/Alarm clock,
  • Extra charge for towels/sheets,
  • Bathroom linens,
  • Electronic key card access,
  • Bed linens,
  • Wake up call service
Outdoor & View
  • Terrace,
  • Patio area,
  • Inner courtyard view,
  • Quiet street view,
  • Poolside view,
  • Mountain view,
  • Patio,
  • Panorama,
  • Landmark view
Accessibility
  • Barrier-free shower,
  • Elevator access provided,
  • Entire unit located on the ground floor,
  • Upper floors accessible by elevator
Safety & security
  • Fire alarm
Physical distancing
  • Individual climate control systems for guest rooms

The pool with a view is the standout feature of this double room. This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with pool views. The unit has 1 bed.

Family Room Room description
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Room photos Family Room
Family Room - Lake Kivu Serena HotelFamily Room - Lake Kivu Serena HotelFamily Room - Lake Kivu Serena Hotel

The pool with a view is a top feature of this family room. This air-conditioned family room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with lake views. The unit has 4 beds.

Suite Room description
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Room photos Suite
Suite - Lake Kivu Serena HotelSuite - Lake Kivu Serena HotelSuiteSuite - Lake Kivu Serena Hotel

The pool with a view is a top feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. In the well-fitted kitchenette, guests will find a refrigerator, kitchenware, a microwave and a tea and coffee maker. Boasting a terrace with lake views, this suite also features a minibar and a flat-screen TV with satellite channels. The unit has 1 bed.

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Prices at Lake Kivu Serena Hotel

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Facilities of Lake Kivu Serena Hotel

General General

Car park, Complimentary car park, On-site parking, Exclusive parking

Activities Activities

Tennis facility, Equipment for tennis, Seaside, Guided walking tours, Guided bicycle tours, Cultural tours or workshops, Live musical performances, Live sports events (televised)

Services Services

Online services, Wireless Internet, Complimentary Wi-Fi

Food & Drink Food & Drink

Dining area, In-room dining, Lounge, Customized dietary menus (upon request), Children's meals, Child-friendly buffet options, Wine and champagne, Fresh fruit

Pool and wellness Pool and wellness

Gymnasium, Relaxation and wellness center, Body massage, Exterior pool, Private beach zone, Year-round outdoor pool, Beachside, Scenic pool, Swim-up bar, Shallow swimming area, Sunshades, Spa amenities, Spa and wellness packages, Physical fitness, Pool for swimming, Swimming facility

Transport Transport

Airport transportation, Airport transportation (additional fee), Handicap-accessible parking, Airport pick-up service, Airport drop-off service

Reception services Reception services

Round-the-clock reception, Personalized guest services

Common areas Common areas

Garden area, Outdoor patio

Entertainment and family services Entertainment and family services

Childcare/babysitting services

Cleaning services Cleaning services

Washing service, Everyday cleaning service

Business facilities Business facilities

Conference/event spaces

Miscellaneous Miscellaneous

No smoking rooms, Amenities for guests with disabilities, Rooms for families, Climate control system

Safety & security Safety & security

Secure storage locker

Safety features Safety features

Personnel adhere to all safety guidelines set by local authorities, Commonly used stationery items like printed menus, magazines, pens, and paper have been eliminated, Hand sanitizing stations in guest rooms and essential areas, Procedures implemented to monitor guest health, Availability of first aid kits

Physical distancing Physical distancing

Touch-free check-in/check-out, Non-cash payment options, Social distancing guidelines observed, Smartphone application for in-room services, Protective screens or barriers between employees and guests in relevant areas

Cleanliness & disinfecting Cleanliness & disinfecting

Utilization of cleaning agents that effectively combat Coronavirus, Bedding, towels, and laundry cleaned following local authority regulations, Guest lodgings are sanitized between reservations, Establishment is maintained by expert cleaning services

Food & drink safety Food & drink safety

Maintaining physical distance in eating spaces, Meals can be brought to the guest's room, All dishes, utensils, glassware, and other table settings have been disinfected, Food delivery is safely sealed

Internet Internet

Complimentary WiFi! WiFi is available in the hotel rooms and is free of charge.

Parking Lake Kivu Serena Hotel Parking

Complimentary parking! Free private parking is possible on site (reservation is not needed).

Policies of Lake Kivu Serena Hotel

Check-in Lake Kivu Serena Hotel Check-in

From 14:00 Until 23:30 hours

Check-out Lake Kivu Serena Hotel Check-out

From 10:00 Until 11:30 hours

Children and extra beds Children and extra beds

Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Pets Pets

Pets are not allowed.

During your stay, pay with During your stay, pay with
Languages spoken Languages spoken
   
Contact methods Lake Kivu Serena Hotel Contact methods
☎ telephone
@ E-mail

Attractions and location of Lake Kivu Serena Hotel in Gisenyi

Frequently asked questions
Could you give me the geographic coordinates of Lake Kivu Serena Hotel?

Discovering Lake Kivu Serena Hotel has never been easier - just enter their coordinates and you'll be there in no time! - -1.7009100000000,29.2576000000000

What is the average night rate for a room in Lake Kivu Serena Hotel?

Room rates at Lake Kivu Serena Hotel start at 190,0 US$

Does Lake Kivu Serena Hotel offer free internet?

Lake Kivu Serena Hotel knows how important it is to be connected! Guests can now enjoy free internet access during their stay.

Is there free parking at Lake Kivu Serena Hotel?

Enhance your stay at Lake Kivu Serena Hotel and enjoy free parking - no extra charge!

When can I check in and check out of Lake Kivu Serena Hotel?

Check-in at Lake Kivu Serena Hotel starts at 14:00 and check-out is before 11:30 .

How do I contact Lake Kivu Serena Hotel?

Once you have made a reservation at Lake Kivu Serena Hotel, we will share your host's contact details so that you can contact them directly.