Very good

4.1 /5

Score from 215 reviews

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Hotel Terra Mistica Ciudad del Lago
★★★

  • Jr. Conde de Lemus 120 (Esquina con Jr. Libertad), Puno Puno, Hotel Terra Mistica Ciudad del Lago,Peru Peru - View on map
4.1 /5
Very good
Hotel type: Hotel
Show prices

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Quick description

Situated on Conde de Lemus street in downtown Puno, Hotel Terra Mistica Ciudad del Lago offers rooms only 260 metres from Puno's main square.Free WiFi is offered on site and guests are served a complimentary breakfast daily.

Rooms at Hotel Terra Mistica Ciudad del Lago are equipped with a private bathroomwith free toiletries and a hairdryer,a flat-screen TV with satellite channels and heating. Bed linen and towels are included.

Pets can be accommodated in this property for a surcharge and private parking is available off site for a surcharge.

Guests may enjoy a meal or cocktail at the property's restaurant and bar. Room service and breakfast in the room are also available. Alternatively, packed lunches are also offered for guests taking excursions and tours off site. Snacks and drinks can be purchased.

The 24-hour front desk also includes a tour desk, where guests can plan activities or reserve an airport shuttle. Laundry services can be requested for an extra fee. There is an event room, money exchange facilities and a tour desk.

Babysitting services are available.

Lake Titicaca is 1.5 km from Hotel Terra Mistica Ciudad del Lago.

Rooms: 30

Important information

In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travellers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Check available dates
Room / Apartment types

Double Room
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Room Amenities

Non-feather pillow, Carpeted, Adapter, Wardrobe or closet, Fan, Tile/marble floor, Heating, Safety deposit box, Hypoallergenic pillow, Extra long beds (> 2 metres), Soundproofing, Desk, Hypoallergenic, Cribs, Trash cans, Air conditioning, Clothes rack, Socket near the bed

Bathroom

Free toiletries, Shower, Bath, Toilet, Shampoo, Additional toilet, Toilet paper, Bath or shower, Conditioner, Hairdryer, Private bathroom

Media & Technology

TV, Satellite channels, Telephone, Cable channels, Flat-screen TV

Food & Drink

Dining area, Dining table

Services & Extras

Wake up service/Alarm clock, Linen, Towels, Wake-up service, Towels/sheets (extra fee)

Outdoor & View

View, Mountain view, City view, Balcony, Inner courtyard view, Lake view

Accessibility

Accessible by lift, Upper floors accessible by elevator, Lowered sink, Entire unit wheelchair accessible, Roll-in shower, Upper floors accessible by stairs only, Toilet with grab rails, Adapted bath

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

This room features a private bathroom, and cable TV.

Deluxe Junior Suite
More

Room Amenities

Carpeted, Air conditioning, Seating Area, Soundproofing, Clothes rack, Extra long beds (> 2 metres), Tile/marble floor, Hypoallergenic pillow, Fan, Adapter, Trash cans, Desk, Non-feather pillow, Safety deposit box, Sofa, Heating, Hypoallergenic, Wardrobe or closet, Socket near the bed, Hot tub

Bathroom

Additional toilet, Conditioner, Hairdryer, Toilet paper, Toilet, Bath, Private bathroom, Free toiletries, Bath or shower, Shower, Spa bath, Shampoo

Media & Technology

Telephone, Cable channels, Satellite channels, TV, Flat-screen TV

Food & Drink

Dining table, Minibar, Dining area

Services & Extras

Towels/sheets (extra fee), Wake-up service, Towels, Wake up service/Alarm clock, Alarm clock, Linen

Outdoor & View

Balcony, Lake view, Mountain view, Inner courtyard view, View, City view

Accessibility

Toilet with grab rails, Upper floors accessible by elevator, Accessible by lift, Lowered sink, Upper floors accessible by stairs only, Adapted bath, Entire unit wheelchair accessible, Roll-in shower

Entertainment and family services

Board games/puzzles

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

The presidential Suit has a seating room, king sized bed, free WiFi, Cable TV, phone line, mini bar and Private bathroom with Jacuzzi.

Single Room
More

Room Amenities

Wardrobe or closet, Heating, Carpeted, Fan, Cribs, Non-feather pillow, Sofa, Trash cans, Hypoallergenic, Tile/marble floor, Clothes rack, Safety deposit box, Hypoallergenic pillow, Air conditioning, Socket near the bed, Adapter, Desk

Bathroom

Bath, Shower, Free toiletries, Toilet, Toilet paper, Additional toilet, Private bathroom, Shampoo, Bath or shower, Hairdryer

Media & Technology

TV, Cable channels, Satellite channels, Telephone, Flat-screen TV

Food & Drink

Dining area, Dining table

Services & Extras

Towels/sheets (extra fee), Wake-up service, Linen, Towels, Wake up service/Alarm clock

Outdoor & View

Inner courtyard view, City view, Mountain view, Balcony, Lake view, View

Accessibility

Accessible by lift, Upper floors accessible by elevator, Toilet with grab rails, Entire unit wheelchair accessible, Upper floors accessible by stairs only, Roll-in shower, Lowered sink, Adapted bath

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

This single room has cable TV and private bathroom

Twin Room
More

Room Amenities

Wardrobe or closet, Socket near the bed, Clothes rack, Fan, Hypoallergenic, Non-feather pillow, Safety deposit box, Carpeted, Tile/marble floor, Trash cans, Adapter, Heating, Air conditioning, Soundproofing, Hypoallergenic pillow, Desk

Bathroom

Toilet, Bath, Shower, Conditioner, Bath or shower, Toilet paper, Hairdryer, Shampoo, Private bathroom, Additional toilet, Free toiletries

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Food & Drink

Dining table, Dining area

Services & Extras

Wake up service/Alarm clock, Wake-up service, Towels, Towels/sheets (extra fee), Linen

Outdoor & View

City view, Balcony, Mountain view, View, Inner courtyard view, Lake view

Accessibility

Roll-in shower, Entire unit wheelchair accessible, Upper floors accessible by stairs only, Toilet with grab rails, Lowered sink, Upper floors accessible by elevator, Accessible by lift, Adapted bath

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

This twin room has two single beds, free WiFi, Cable TV phone line and private bathroom.

Triple Room
More

Room Amenities

Hypoallergenic pillow, Desk, Fan, Trash cans, Heating, Non-feather pillow, Air conditioning, Safety deposit box, Carpeted, Wardrobe or closet, Clothes rack

Bathroom

Private bathroom, Hairdryer, Bath or shower, Additional toilet, Toilet, Free toiletries, Shampoo, Toilet paper, Bath, Shower

Media & Technology

Satellite channels, Cable channels, Flat-screen TV, TV, Telephone

Food & Drink

Dining table, Dining area

Services & Extras

Linen, Wake up service/Alarm clock, Towels, Towels/sheets (extra fee), Wake-up service

Outdoor & View

Lake view, Inner courtyard view, View, City view, Mountain view, Balcony

Accessibility

Roll-in shower, Upper floors accessible by stairs only, Adapted bath, Upper floors accessible by elevator, Accessible by lift, Entire unit wheelchair accessible, Toilet with grab rails, Lowered sink

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

Classic Quadruple Room
More

Room Amenities

Heating, Wardrobe or closet, Desk, Safety deposit box, Trash cans, Air conditioning, Hypoallergenic pillow, Clothes rack, Carpeted, Fan, Non-feather pillow

Bathroom

Additional toilet, Shower, Free toiletries, Toilet, Bath, Private bathroom, Shampoo, Toilet paper, Hairdryer, Bath or shower

Media & Technology

Telephone, Flat-screen TV, Cable channels, TV, Satellite channels

Food & Drink

Dining area, Dining table

Services & Extras

Towels/sheets (extra fee), Wake up service/Alarm clock, Towels, Linen, Wake-up service

Outdoor & View

Inner courtyard view, City view, Balcony, Mountain view, Lake view, View

Accessibility

Roll-in shower, Adapted bath, Accessible by lift, Upper floors accessible by stairs only, Toilet with grab rails, Lowered sink, Upper floors accessible by elevator, Entire unit wheelchair accessible

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

After booking, all of the hotel’s (Hotel Terra Mistica Ciudad del Lago) details, including telephone and email address, are provided in the online booking confirmation, confirmation email.

Facilities of Hotel Terra Mistica Ciudad del Lago

General General

WiFi available in all areas, Parking

Activities Activities

Pub crawls, Tour or class about local culture, Walking tours, Bike tours

Services Services

Internet services, WiFi, Free WiFi

Food & Drink Food & Drink

Bar, Room service, Restaurant, Breakfast in the room, Snack bar, Packed lunches

Pool and wellness Pool and wellness

Massage, Public Bath, Hot tub/jacuzzi

Transport Transport

Airport shuttle, Shuttle service (additional charge), Airport shuttle (additional charge)

Reception services Reception services

Luggage storage, Ticket service, Concierge service, Currency exchange, 24-hour front desk, Tour desk

Common areas Common areas

Terrace, Shared lounge/TV area, Sun terrace

Entertainment and family services Entertainment and family services

Children television networks

Cleaning services Cleaning services

Dry cleaning, Shoeshine, Trouser press, Laundry, Daily housekeeping, Ironing service

Business facilities Business facilities

Business centre, Fax/photocopying, Meeting/banquet facilities

Miscellaneous Miscellaneous

Family rooms, Heating, Soundproof rooms, VIP room facilities, Lift, Bridal suite, Non-smoking throughout, Air conditioning, Allergy-free room

Safety & security Safety & security

24-hour security, Safety deposit box, CCTV outside property, CCTV in common areas, Fire extinguishers, Smoke alarms

Safety features Safety features

Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests

Physical distancing Physical distancing

Physical distancing rules followed, Cashless payment available, Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting Cleanliness & disinfecting

Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines

Food & drink safety Food & drink safety

Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas

Internet Internet

Free WiFi! WiFi is available in all areas and is free of charge.

Parking Hotel Terra Mistica Ciudad del Lago Parking

Public parking is possible at a location nearby (reservation is needed) and costsUSD 5 perday.

Policies of Hotel Terra Mistica Ciudad del Lago

Check-in Hotel Terra Mistica Ciudad del Lago Check-in

From 01:00 hours

Check-out Hotel Terra Mistica Ciudad del Lago Check-out

Until 11:00 hours

Children and extra beds Children and extra beds

All children are welcome.
One child under 6 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 4.
There is no capacity for cots in the room.

Pets Pets

Pets are not allowed.

During your stay, pay with During your stay, pay with
Languages spoken Languages spoken
   
Contact methods Hotel Terra Mistica Ciudad del Lago Contact methods
☎ telephone
@ E-mail

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Hotel Terra Mistica Ciudad del Lago

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Facilities of Hotel Terra Mistica Ciudad del Lago

General
WiFi available in all areas
Parking
Activities
Pub crawls
Tour or class about local culture
Walking tours
Bike tours
Services
Internet services
WiFi
Free WiFi
Food & Drink
Bar
Room service
Restaurant
Breakfast in the room
Snack bar
Packed lunches
Pool and wellness
Massage
Public Bath
Hot tub/jacuzzi
Transport
Airport shuttle
Shuttle service (additional charge)
Airport shuttle (additional charge)
Entertainment and family services
Children television networks
Cleaning services
Dry cleaning
Shoeshine
Trouser press
Laundry
Daily housekeeping
Ironing service

Overall room rating *

    Room comfort and quality
    Cleanliness
    Facilities
    Value for money
    Friendliness and competence of the hotel staff
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