Very good
4.1 /5

Score from 2998 reviews

Rating summary

General

4.0

Food & Drink

4.8

Reception services

3.8

Safety & security

5.0

Cleaning services

4.0
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DoubleTree By Hilton London Excel
★★★★

  • Excel, 2 Festoon Way, Royal Victoria Dock, E16 1RH London, DoubleTree By Hilton London Excel,United Kingdom United Kingdom - View on map
4.1 /5
Very good
Hotel type: Hotel - Hotel Chain: Doubletree by Hilton
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Quick description

Situated on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport.With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away.

This 4-star hotel offers bright rooms each with free WiFi access, a 40-inch LED TV and a private shower room with complimentary toiletries. Some of the spacious suites feature balconies, with views across the waterfront.

This DoubleTree By Hilton London Excel has a Fitness Room with cardio equipment, free for all guests.

With superb waterfront views, The Restaurant provides modern Italian cuisine, prepared with the finest ingredients.The Bar offers a relaxing space to enjoy a drink. There is also 24-hour room service available.

A hot and cold breakfast buffet serves a range of fruits, home-baked croissants, Fair Trade coffee and a traditional English breakfast.

The O2 Arena and Canary Wharf are just a 10-minute train ride away. Closer by, the ExCel Exhibition Centre is next door to the hotel.

Rooms: 287

Important information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A damage deposit of GBP 50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
A credit or debit card authorisation of at least GBP 50 is required upon check in at the hotel, from the person(s) staying at the hotel

If the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. If this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.

Check available dates
Room / Apartment types

Queen Guest Room
More

Room Amenities

Desk, Iron, Tumble dryer, Trash cans, Interconnected room(s) available, Ironing facilities, Heating, Clothes rack, Air conditioning, Carpeted, Adapter, Socket near the bed, Soundproofing, Safety deposit box, Wardrobe or closet

Bathroom

Shower cap, Free toiletries, Toilet paper, Private bathroom, Shower, Body soap, Conditioner, Shampoo, Toothbrush, Toilet, Hairdryer, Bath or shower, Bath

Media & Technology

Flat-screen TV, Satellite channels, TV, Radio, Pay-per-view channels, Telephone, Laptop safe

Food & Drink

Tea/Coffee maker, Chocolate or cookies, Electric kettle

Services & Extras

Alarm clock, Linen, Wake up service/Alarm clock, Key card access, Towels, Wake-up service

Accessibility

Accessible by lift, Upper floors accessible by elevator

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

This queen room comes with a queen size bed and features a laptop safe and coffee and tea making facilities. Stay connected throughout your stay with complimentary WiFi.

Extras include a TV, air-conditioning, hairdryer and ironing facilities.

Deluxe Queen Room with View
More

Room Amenities

Interconnected room(s) available, Safety deposit box, Desk, Carpeted, Ironing facilities, Wardrobe or closet, Tumble dryer, Heating, Adapter, Soundproofing, Socket near the bed, Air conditioning, Iron, Trash cans, Clothes rack

Bathroom

Shower, Bath or shower, Free toiletries, Bath, Toilet paper, Slippers, Private bathroom, Shower cap, Conditioner, Toothbrush, Shampoo, Body soap, Hairdryer, Toilet, Bathrobe

Media & Technology

Telephone, Satellite channels, Pay-per-view channels, Radio, TV, Laptop safe, Flat-screen TV

Food & Drink

Electric kettle, Tea/Coffee maker, Chocolate or cookies

Services & Extras

Alarm clock, Linen, Key card access, Wake-up service, Towels, Wake up service/Alarm clock

Outdoor & View

View, River view, City view, Landmark view

Accessibility

Upper floors accessible by elevator, Accessible by lift

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

This deluxe queen room comes with a queen size bed and offers views of the water from the floor-to-ceiling windows.

The room features a TV, air-conditioning, hairdryer, ironing facilities and coffee and tea making facilities. Stay connected throughout your stay with complimentary WiFi.

Accessible Queen Guest Room
More

Room Amenities

Adapter, Desk, Air conditioning, Carpeted, Socket near the bed, Soundproofing, Heating, Clothes rack, Ironing facilities, Trash cans, Tumble dryer, Iron, Safety deposit box, Wardrobe or closet

Bathroom

Private bathroom, Shampoo, Body soap, Shower, Bath or shower, Hairdryer, Free toiletries, Toilet, Toilet paper, Shower cap, Conditioner, Toothbrush

Media & Technology

Laptop safe, TV, Telephone, Flat-screen TV, Radio, Satellite channels, Pay-per-view channels

Food & Drink

Chocolate or cookies, Electric kettle, Tea/Coffee maker

Services & Extras

Wake up service/Alarm clock, Towels, Key card access, Wake-up service, Alarm clock, Linen

Accessibility

Toilet with grab rails, Shower chair, Upper floors accessible by elevator, Lowered sink, Emergency cord in bathroom, Accessible by lift, Walk-in shower, Roll-in shower, Entire unit wheelchair accessible

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

With additional features for to suit accessibility needs, this room comes with a queen size bed and is fully equipped to offer assistance to guest with mobility difficulties.

The room features a TV, air-conditioning, hairdryer, ironing facilities and coffee and tea making facilities. Stay connected throughout your stay with complimentary WiFi.

Queen Guest Room with Sofa Bed
More

Room Amenities

Trash cans, Heating, Socket near the bed, Iron, Desk, Wardrobe or closet, Air conditioning, Safety deposit box, Ironing facilities, Sofa, Sofa bed, Carpeted, Soundproofing, Adapter, Clothes rack, Tumble dryer

Bathroom

Conditioner, Private bathroom, Body soap, Shower cap, Shampoo, Toilet paper, Shower, Hairdryer, Toothbrush, Bath or shower, Toilet, Free toiletries

Media & Technology

Telephone, TV, Pay-per-view channels, Laptop safe, Satellite channels, Flat-screen TV, Radio

Food & Drink

Chocolate or cookies, Electric kettle, Tea/Coffee maker

Services & Extras

Wake up service/Alarm clock, Alarm clock, Towels, Key card access, Wake-up service, Linen

Accessibility

Upper floors accessible by elevator, Accessible by lift

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

This queen room comes with a queen-sized bed and a pull-out sofa bed, sleeping up to 3 people.

The room features a laptop safe, TV, air-conditioning, hairdryer, ironing facilities and coffee and tea making facilities. Stay connected throughout your stay with complimentary WiFi.

Twin Guest Room
More

Room Amenities

Desk, Carpeted, Adapter, Interconnected room(s) available, Ironing facilities, Soundproofing, Air conditioning, Trash cans, Heating, Socket near the bed, Iron, Safety deposit box, Tumble dryer, Clothes rack, Wardrobe or closet

Bathroom

Bath or shower, Shower cap, Toilet paper, Toilet, Shampoo, Conditioner, Toothbrush, Shower, Hairdryer, Body soap, Private bathroom, Free toiletries

Media & Technology

Pay-per-view channels, Satellite channels, Radio, Flat-screen TV, Laptop safe, Telephone, TV

Food & Drink

Electric kettle, Chocolate or cookies, Tea/Coffee maker

Services & Extras

Wake up service/Alarm clock, Linen, Alarm clock, Key card access, Wake-up service, Towels

Accessibility

Accessible by lift, Upper floors accessible by elevator

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

This twin room comes with two single beds and features a laptop safe and coffee and tea making facilities. Stay connected throughout your stay with complimentary WiFi.

Extras include a TV, air-conditioning, hairdryer and ironing facilities.

Deluxe Twin Room with View
More

Room Amenities

Carpeted, Tumble dryer, Heating, Adapter, Socket near the bed, Clothes rack, Soundproofing, Ironing facilities, Trash cans, Iron, Desk, Air conditioning, Wardrobe or closet, Safety deposit box

Bathroom

Private bathroom, Conditioner, Body soap, Bathrobe, Slippers, Free toiletries, Shampoo, Toothbrush, Hairdryer, Shower cap, Shower, Toilet, Toilet paper, Bath or shower

Media & Technology

TV, Pay-per-view channels, Laptop safe, Telephone, Radio, Satellite channels, Flat-screen TV

Food & Drink

Chocolate or cookies, Tea/Coffee maker, Electric kettle

Services & Extras

Wake up service/Alarm clock, Alarm clock, Key card access, Wake-up service, Towels, Linen

Outdoor & View

View, City view, River view, Landmark view

Accessibility

Accessible by lift, Upper floors accessible by elevator

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

Guests can enjoy views of the water from the floor-to-ceiling windows of this larger, modern deluxe room. Stay connected throughout your stay with complimentary WiFi.

Other room features include a laptop safe and tea and coffee making facilities.This room has twin-sized beds.

Deluxe Accessible Twin Room with View
More

Room Amenities

Safety deposit box, Socket near the bed, Interconnected room(s) available, Wardrobe or closet, Adapter, Carpeted, Ironing facilities, Trash cans, Iron, Tumble dryer, Desk, Heating, Soundproofing, Clothes rack, Air conditioning

Bathroom

Bath or shower, Conditioner, Toothbrush, Shampoo, Body soap, Private bathroom, Bathrobe, Shower cap, Toilet paper, Shower, Free toiletries, Toilet, Slippers, Hairdryer

Media & Technology

Satellite channels, Laptop safe, Pay-per-view channels, TV, Radio, Telephone, Flat-screen TV

Food & Drink

Electric kettle, Chocolate or cookies, Tea/Coffee maker

Services & Extras

Linen, Alarm clock, Towels, Key card access, Wake up service/Alarm clock, Wake-up service

Outdoor & View

View, River view, Landmark view, City view

Accessibility

Upper floors accessible by elevator, Walk-in shower, Lowered sink, Entire unit wheelchair accessible, Emergency cord in bathroom, Accessible by lift, Roll-in shower, Toilet with grab rails, Shower chair

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

With additional features for to suit accessibility needs, guests can enjoy views of the water from the floor-to-ceiling windows of this larger, modern deluxe room. Stay connected throughout your stay with complimentary WiFi.

Other room features include a laptop safe and tea and coffee making facilities.This room has twin-sized beds.

Accessible Twin Room
More

Room Amenities

Ironing facilities, Heating, Adapter, Safety deposit box, Soundproofing, Carpeted, Iron, Desk, Tumble dryer, Wardrobe or closet, Socket near the bed, Air conditioning, Trash cans, Clothes rack

Bathroom

Shower, Toothbrush, Shower cap, Bath or shower, Shampoo, Toilet paper, Body soap, Conditioner, Hairdryer, Private bathroom, Toilet, Free toiletries

Media & Technology

Telephone, Laptop safe, Satellite channels, Flat-screen TV, Pay-per-view channels, TV, Radio

Food & Drink

Tea/Coffee maker, Electric kettle, Chocolate or cookies

Services & Extras

Linen, Wake up service/Alarm clock, Key card access, Towels, Wake-up service, Alarm clock

Accessibility

Shower chair, Upper floors accessible by elevator, Emergency cord in bathroom, Roll-in shower, Toilet with grab rails, Entire unit wheelchair accessible, Walk-in shower, Lowered sink, Accessible by lift

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

With additional features for to suit accessibility needs, this twin room comes with two single beds and features a laptop safe and coffee and tea making facilities. Stay connected throughout your stay with complimentary WiFi.

Extras include a TV, air-conditioning, hairdryer and ironing facilities.

Deluxe Queen Room with Balcony and View
More

Room Amenities

Socket near the bed, Tumble dryer, Heating, Ironing facilities, Soundproofing, Seating Area, Iron, Air conditioning, Hardwood or parquet floors, Desk, Trash cans, Clothes rack, Carpeted, Wardrobe or closet, Adapter, Safety deposit box

Bathroom

Private bathroom, Slippers, Conditioner, Shampoo, Body soap, Bath or shower, Bathrobe, Toothbrush, Toilet, Toilet paper, Hairdryer, Free toiletries, Shower, Shower cap

Media & Technology

Radio, Satellite channels, Flat-screen TV, Laptop safe, TV, Pay-per-view channels, Telephone

Food & Drink

Dining table, Bottle of water, Tea/Coffee maker, Coffee machine, Chocolate or cookies, Electric kettle, Fruits

Services & Extras

Towels, Alarm clock, Key card access, Wake-up service, Linen, Wake up service/Alarm clock

Outdoor & View

View, City view, Landmark view, River view, Balcony

Accessibility

Accessible by lift, Upper floors accessible by elevator

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

This deluxe queen room comes with a queen size bed and offers a balcony with views of the water from the floor-to-ceiling windows.

The room features a TV, air-conditioning, hairdryer, ironing facilities and coffee and tea making facilities. Stay connected throughout your stay with complimentary WiFi.

Deluxe King Room with View
More

Room Amenities

Adapter, Air conditioning, Heating, Trash cans, Clothes rack, Socket near the bed, Hardwood or parquet floors, Interconnected room(s) available, Desk, Tumble dryer, Safety deposit box, Soundproofing, Seating Area, Wardrobe or closet, Ironing facilities, Iron, Carpeted

Bathroom

Private bathroom, Toilet, Bath or shower, Body soap, Bathrobe, Shower, Toothbrush, Shampoo, Slippers, Conditioner, Shower cap, Free toiletries, Toilet paper, Hairdryer

Media & Technology

Radio, Laptop safe, Telephone, Satellite channels, Flat-screen TV, TV, Pay-per-view channels

Food & Drink

Tea/Coffee maker, Electric kettle, Fruits, Chocolate or cookies, Coffee machine, Bottle of water, Dining table

Services & Extras

Wake-up service, Linen, Key card access, Wake up service/Alarm clock, Towels, Alarm clock

Outdoor & View

City view, Landmark view, View, River view

Accessibility

Accessible by lift, Upper floors accessible by elevator

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

This deluxe king room comes with a king size bed and offers views of the water from the floor-to-ceiling windows.

The room features a TV, air-conditioning, hairdryer, ironing facilities and coffee and tea making facilities. Stay connected throughout your stay with complimentary WiFi.

Deluxe One-Bedroom King Suite with View
More

Room Amenities

Wardrobe or closet, Air conditioning, Iron, Clothes rack, Desk, Adapter, Interconnected room(s) available, Socket near the bed, Heating, Ironing facilities, Soundproofing, Tumble dryer, Trash cans, Hardwood or parquet floors, Seating Area, Safety deposit box, Sofa

Bathroom

Shower cap, Hairdryer, Toilet paper, Free toiletries, Bathrobe, Slippers, Private bathroom, Body soap, Conditioner, Toothbrush, Toilet, Bath, Bath or shower, Shower, Shampoo

Media & Technology

Radio, Pay-per-view channels, Laptop safe, Flat-screen TV, Telephone, Satellite channels, TV

Food & Drink

Bottle of water, Coffee machine, Dining table, Electric kettle, Refrigerator, Chocolate or cookies, Fruits, Dining area, Tea/Coffee maker

Services & Extras

Linen, Towels, Key card access, Wake-up service, Wake up service/Alarm clock, Alarm clock

Outdoor & View

City view, River view, Landmark view, View

Accessibility

Accessible by lift, Upper floors accessible by elevator

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

Guests can enjoy views of the water from the floor-to-ceiling windows of this spacious suite featuring a separate living area and kitchenette.

The room features a TV, air-conditioning, hairdryer, ironing facilities and coffee and tea making facilities. Stay connected throughout your stay with complimentary WiFi.

One-Bedroom King Suite with City View
More

Room Amenities

Soundproofing, Desk, Air conditioning, Iron, Hardwood or parquet floors, Trash cans, Heating, Sofa, Adapter, Wardrobe or closet, Safety deposit box, Ironing facilities, Seating Area, Tumble dryer, Socket near the bed, Clothes rack

Bathroom

Conditioner, Private bathroom, Slippers, Body soap, Bathrobe, Hairdryer, Toilet paper, Shampoo, Bath or shower, Shower, Toothbrush, Free toiletries, Shower cap, Toilet

Media & Technology

Flat-screen TV, Telephone, Radio, Satellite channels, TV, Laptop safe, Pay-per-view channels

Food & Drink

Fruits, Dining area, Chocolate or cookies, Coffee machine, Tea/Coffee maker, Dining table, Electric kettle, Bottle of water, Refrigerator

Services & Extras

Wake up service/Alarm clock, Linen, Towels, Alarm clock, Wake-up service, Key card access

Outdoor & View

View, River view, Landmark view, City view

Accessibility

Accessible by lift, Upper floors accessible by elevator

Safety & security

Smoke alarm

Physical distancing

Single-room air conditioning for guest accommodation

Cleanliness & disinfecting

Hand sanitiser

Guests can enjoy views of the city from the floor-to-ceiling windows of this spacious suite featuring a separate living area.

The room features a TV, air-conditioning, hairdryer, ironing facilities and coffee and tea making facilities. Stay connected throughout your stay with complimentary WiFi.

After booking, all of the hotel’s (DoubleTree By Hilton London Excel) details, including telephone and email address, are provided in the online booking confirmation, confirmation email.

Facilities of DoubleTree By Hilton London Excel

General General

On-site parking, Parking, WiFi available in all areas

Activities Activities

Live sport events (broadcast)

Services Services

Free WiFi, Internet services, WiFi

Food & Drink Food & Drink

Packed lunches, Snack bar, Bar, Room service, Kid-friendly buffet, Special diet menus (on request), Breakfast in the room, Kid meals, Restaurant

Pool and wellness Pool and wellness

Fitness centre

Transport Transport

Car hire, Shuttle service (free)

Reception services Reception services

24-hour front desk, ATM/cash machine on site, Concierge service, Newspapers, Express check-in/check-out, Luggage storage, Ticket service

Common areas Common areas

Terrace

Cleaning services Cleaning services

Daily housekeeping, Dry cleaning, Laundry, Ironing service

Business facilities Business facilities

Fax/photocopying, Business centre, Meeting/banquet facilities

Miscellaneous Miscellaneous

Non-smoking rooms, VIP room facilities, Lift, Facilities for disabled guests, Air conditioning, Family rooms, Soundproof rooms, Heating, Non-smoking throughout

Safety & security Safety & security

CCTV in common areas, Fire extinguishers, CCTV outside property, Smoke alarms, Safety deposit box

Safety features Safety features

Face masks for guests available, Process in place to check health of guests, First aid kit available, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities

Physical distancing Physical distancing

Physical distancing rules followed, Contactless check-in/check-out, Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation sealed after cleaning, Guest accommodation is disinfected between stays

Food & drink safety Food & drink safety

Physical distancing in dining areas, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized

Internet Internet

Free WiFi! WiFi is available in all areas and is free of charge.

Parking DoubleTree By Hilton London Excel Parking

Public parking is possible on site (reservation is not possible) and charges may be applicable.

Policies of DoubleTree By Hilton London Excel

Check-in DoubleTree By Hilton London Excel Check-in

From 15:00 hours

Check-out DoubleTree By Hilton London Excel Check-out

Until 12:00 hours

Children and extra beds Children and extra beds

All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
One child under 3 years stays free of charge in a child's cot/crib.
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 3.
The maximum number of children's cots/cribs in a room is 1.

Pets Pets

Pets are not allowed.

During your stay, pay with During your stay, pay with
Languages spoken Languages spoken
                       
Contact methods DoubleTree By Hilton London Excel Contact methods
☎ telephone
@ E-mail

Newest reviews for DoubleTree By Hilton London Excel

All reviews (1)   reviews in language: PL
H
  • Traveling as a couple / pair
  • Poland Polska
  • Sightseeing
4.5 /5

2018-01

Reviews in language: PL

Helpful?

yes

Room comfort and quality

5.0

Value for money

5.0

Friendliness and competence of the hotel staff

4.0

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect ehotelsreviews.com position.
These opinions do not necessarily represent the views of ehotelsreviews.com.

Add review
DoubleTree By Hilton London Excel

Your experiences are very helpful to other travellers. On a scale of 1-5, rate the equipment you have used during your stay at the hotel DoubleTree By Hilton London Excel and express your opinion. Your opinion is important!

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Facilities of DoubleTree By Hilton London Excel

General
On-site parking
Parking
WiFi available in all areas
Activities
Live sport events (broadcast)
Services
Free WiFi
Internet services
WiFi
Food & Drink
Packed lunches
Snack bar
Bar
Room service
Kid-friendly buffet
Special diet menus (on request)
Breakfast in the room
Kid meals
Restaurant
Pool and wellness
Fitness centre
Transport
Car hire
Shuttle service (free)
Cleaning services
Daily housekeeping
Dry cleaning
Laundry
Ironing service

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    Room comfort and quality
    Cleanliness
    Facilities
    Value for money
    Friendliness and competence of the hotel staff
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